The following general returns policy is applicable to all items sold on Zukazo (hereinafter referred to as “Zukazo”).
Products marked as "non-returnable" on the product detail page cannot be returned. (Link here “ View the full list of non-returnable items”.)
1. About Free Replacements
Fulfilled by Zukazo items, Prime eligible items and few Seller Fulfilled items can be replaced at no extra cost through our Online Returns Centre provided certain conditions (as given below) are fulfilled..
Fulfilled by Zukazo items, Prime eligible items and few Seller Fulfilled items are eligible for free replacements. If the item you ordered arrived in a damaged/defective condition or was different from what was ordered, it will be eligible for a free replacement, provided the exact item is available with the same seller.
Note: If an eligible item is out of stock from the same seller, it cannot be replaced. Only a refund against the returned product will be issued.
In order to be eligible for a free replacement, an item must be within the return window and in stock with same seller (exact same item). The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
(i) In case the product ordered was delivered in a damaged or mutilated condition
(ii) If the product delivered was deprived of some of its parts or accessories
(iii) If the product ordered was found to be different from the product If the product delivered was found to be a defective item or in the case where the productdoes not work properly
(i) A free replacement cannot be created for an item which was returned and replaced once earlier.
(ii) If the product has missing parts or accessories, you may try to contact the manufacturer for assistance. Manufacturer contact information can usually be found on the product packaging or in the paperwork included with the product.
(iii) If your item is not eligible for free replacement due to any reason, you can always return it for a refund.
(iv) If your product falls under Seller Fulfilled item and is not eligible for a free replacement, please "Contact Seller" from "Your Orders" to request a refund.
2. Standard shipping